MemberFindMe and Customer Service

by | Nov 14, 2014 | Insights | 0 comments


We were recently tasked with finding a Member Directory solution that would integrate with a WordPress installation we created for a non-profit organization. In addition to membership management, they also needed to be able to manage events. Another important feature requirement was the financial integration into QuickBooks.

There are several popular member management tools, but we found one that met the majority of their requirements and had one intangible quality that made them stand out amongst the competition.

Customer Service.

Nerver underestimate the power of good customer service. Each email inquiry and phone support question should be answered promptly and with clarity. The MemberFindMe support staff and development team were extremely helpful during our trial process. Our client, the non-profit organization, had several unique requirements that needed to be addressed, and we had many questions for the MemberFindMe team.

Our questions were answered promptly and support issues were resolved quickly. Even if the answer was no; a response was still provided and either a work-around solution or explanation was given.

One reason we recommended the MemberFindMe solution to our client was the customer service we received. When you are competing for customers, remember that the way they are treated by you and your company is a determining factor in the confidence they perceive about your company and product.  Great service provides peace of mind to your customers and will translate to potential future referrals.

In the sometimes anonymous perception of online products, it was comforting to find a company who valued customer service and eagerly shared information about their service. We’d like to extend a big Thank You to the MemberFindMe team and their exemplary customer service.

Cyndi Williams

As COO and co-founder of novusweb®, Cyndi focuses on managing online operations for select clients. She is an expert in operating stores, including fulfillment, advertising, and social media.


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